Privacy Policy

YOUR PERSONAL INFORMATION AND HOW WE USE IT

At FLEURSHINE, we are committed to protecting your personal information. We collect, use, and store your personal data to provide you with our services, enhance your experience on our website, and, where applicable, in our physical stores in Australia. We handle your personal data in accordance with this Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth). We will keep your personal data confidential at all times and only collect, use, and disclose it as outlined in this policy or as permitted by law.

COLLECTION OF YOUR PERSONAL DATA

We collect various types of personal data through our website and, where applicable, in our physical stores in Australia, as follows:

  • Browsing as a Guest: If you are not a registered user, you may browse our website anonymously. We do not collect or use personal data from guest users, but you may not have access to all services and features available to registered users.
  • Registered Users: When you register on our website, we collect personal information such as your name, email address, and contact details to provide you with access to features and services, including email updates, responses to your enquiries, and priority access to limited-edition items.
  • Placing Orders: To place an order, you must be a registered user. We collect only the information necessary to process and fulfil your order, such as your name, contact details, delivery address, and payment information (e.g., credit card details). Payment information is handled securely in accordance with industry standards.
  • Updating Your Information: You may review or update your personal information by contacting our customer service team or by managing your profile in your registered account.

We collect personal data directly from you when you provide it to us, such as through forms on our website, during account registration, or when placing an order. We may also collect data automatically through cookies and similar technologies, as described in our Cookie Policy (available on our website).

USE OF YOUR PERSONAL DATA

We use your personal data for the following purposes, in compliance with the Privacy Act 1988 (Cth):

  • To Provide Our Services: This includes responding to your questions, offering product recommendations, maintaining your shopping cart, processing your requests for services, and fulfilling orders (including conducting security checks on payments and verifying your identity where necessary).
  • To Improve Our Services: We may use your data to analyse and enhance our website, products, and customer experience, ensuring they meet your needs and preferences.
  • To Communicate with You: We may send you service-related communications, such as order confirmations, updates on your account, or responses to your enquiries.
  • Marketing and Promotions: FLEURSHINE may send you special offers, promotions, or newsletters by email, SMS, RCS, or post if you are an existing customer or, for new customers, where you have provided consent or have not opted out of receiving such communications. These communications may include information about our products, services, or special offers tailored to your interests.

MANAGING MARKETING PREFERENCES

You can opt out of receiving marketing communications at any time:

  • Email: Use the unsubscribe link provided in our marketing emails. We will process your request as quickly as possible, but you may receive one or two additional emails due to processing times.
  • Post, SMS, or RCS: To opt out of marketing communications via post, SMS, or RCS, please contact us at fleurshine313@gmail.com. As postal marketing materials are prepared in advance, you may receive one additional communication after opting out.

DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data to third parties in the following circumstances, in compliance with the Privacy Act 1988 (Cth):

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, delivery services, or IT providers) to facilitate our services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
  • Legal Obligations: We may disclose your data if required by law, such as to comply with a court order, or to protect our rights, property, or safety, or that of our customers or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party, subject to compliance with applicable privacy laws.

We will not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

SECURITY OF YOUR PERSONAL DATA

We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. This includes implementing technical and organisational measures, such as encryption of payment information during transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal data, including:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request correction of any inaccurate or incomplete personal data.
  • Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain information.
  • Opt-Out: You may opt out of marketing communications as described above.

To exercise these rights, please contact us at fleurshine313@gmail.com or update your account settings on our website. We will respond to your request in accordance with our obligations under the Privacy Act 1988 (Cth).

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. For example, we may retain order information for accounting or legal purposes, even after you have closed your account.

INTERNATIONAL DATA TRANSFERS

As our operations are based in Shenzhen, China, your personal data may be transferred to and stored in locations outside Australia. We ensure that any international data transfers comply with the Privacy Act 1988 (Cth) and that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other mechanisms approved under Australian law.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website, analyse site usage, and deliver personalised content. For more information, please refer to our Cookie Policy, available on our website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be available on our website, and we will notify you of significant changes where required by law. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

CONTACT INFORMATION

This website is provided by:
Shenzhen Shuyi Technology Co., Ltd
Room 208, Building 1, Huasheng Road 207,
Shuiwei Community, Dalang Street, Longhua District,
Shenzhen City, Guangdong Province, China

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: fleurshine313@gmail.com